By accessing, purchasing, or using Lobby Max ("the Service"), you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use the Service. Lobby Max is a product of Symlex VPN, owned and operated by Kolpolok Limited, and is provided for lawful gaming and networking purposes only.
Lobby Max is a DNS-based gaming service designed to optimize matchmaking and reduce latency for Call of Duty players. The Service works by routing your connection through our network infrastructure to bypass strict Skill-Based Matchmaking (SBMM) algorithms and improve connection quality. While marketed as a "gaming VPN" for customer clarity, the core technology is DNS configuration.
The Service does not guarantee "bot lobbies" or easy matches every game. It increases the probability of being placed in random (non-skill-based) lobbies. Results vary based on your skill level, region, platform, and other factors beyond our control.
You must be at least 13 years of age to use the Service. If you are under 18, you must have parental consent. By using the Service, you represent that you meet these requirements. The Service is not intended for users in jurisdictions where VPN or DNS-based services are restricted or illegal.
You are responsible for maintaining the confidentiality of your account credentials, including your username and password. You agree to provide accurate, current, and complete information during registration. You are solely responsible for all activity that occurs under your account. Notify us immediately of any unauthorized use of your account.
We offer a free trial period with no credit card required. After the trial period, you must select a paid plan to continue using the Service. Billing is handled securely through our payment partners.
You may cancel your subscription at any time. Upon cancellation, you will retain access to the Service until the end of your current billing period. Refunds are handled on a case-by-case basis. Please contact our support team for assistance.
You agree to use the Service only for lawful purposes and in accordance with applicable game Terms of Service. Specifically, you agree not to:
Your privacy matters to us. We follow a strict no-logging policy - we do not monitor, record, or store your online activity, browsing history, traffic destinations, or DNS queries. We collect only the minimal personal information required to operate the Service (such as email and payment information). Please review our Privacy Policy for detailed information about how we handle your data.
The Lobby Max name, logo, website content, and associated materials are the intellectual property of Kolpolok Limited. You may not reproduce, distribute, or create derivative works without our express written consent.
Lobby Max and Kolpolok Limited are not responsible for any direct, indirect, incidental, or consequential damages arising from the use or inability to use the Service. The Service is provided "as is" and "as available" without warranty of any kind, express or implied. We do not guarantee that:
In no event shall Kolpolok Limited's total liability exceed the total amount paid by you for the Service in the twelve (12) months preceding the claim.
The Service may integrate with or reference third-party platforms (including Discord, payment processors, and game services). We are not responsible for the content, privacy practices, or terms of these third parties. Your interaction with them is governed by their respective terms and policies.
We reserve the right to suspend or terminate your access to the Service at our discretion, without prior notice, for conduct that we believe violates these Terms or is harmful to other users, third parties, or our business. Upon termination, your right to use the Service immediately ceases.
We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated revision date. Continued use of the Service after changes constitutes acceptance of the new Terms. We encourage you to review these Terms periodically.
These Terms shall be governed by and construed in accordance with the laws of Bangladesh. Any disputes arising out of or relating to these Terms shall be resolved in the courts of Dhaka, Bangladesh.
For questions about these Terms, please reach out through our official channels:
We're here to help and will respond as quickly as possible.